Q: DO YOU HAVE A MINIMUM ORDER REQUIREMENT?
Yes, we do. Our minimum order spend is £30 plus VAT. If your order is less than this, a £10 plus VAT delivery fee will be applied at the checkout.
Q: DO YOU SUPPLY CATERING TO ANY OTHER AREAS IN THE UK
Yes, our business work together with two other businessees to develop our menus and share best practice so the menus and quality will be very similar but there may be slight differences on price and naming. All 3 businesses use the same software as well as using the same account management team so the customer experience will also be very familiar. I Love Catering serves Milton Keynes and Surrounding Areas and Top Notch Serves Watford and Surrounding Areas.
Q: WHAT IS YOUR CANCELLATION POLICY?
Our Cancellation Policy can be found “here.” Link to Cancellation Policy
Q: WHEN IS THE LATEST I CAN ORDER FOR NEXT DAY DELIVERY?
Your online portal allows you to place orders up until 2pm for next day delivery. We encourage our customers to give us as much notice as possible to manage our stock levels. If you’ve missed the 2pm ordering deadline and need a lunch, please do give us a call and we will try our best to help.
Q: WHEN AND HOW WILL MY ORDER BE DELIVERED?
At the point of ordering, you will choose your delivery slot. We’ll keep you informed along the way, by emailing you when you’re next on the route, letting you know we’ve arrived, and of course notifying you should we have any unexpected delays.
You may receive your order slightly earlier than hoped for, but no later. This is because we work hard to make our van routes as economical as possible, in line with our sustainability policy which you can read HERE
. But don’t worry, we’ll deliver everything in cool bags, so your in safe hands.
Your order will be carefully packed into insulated cool bags and delivered to you in refrigerated vans by a uniformed driver. The cool bags will keep your food fresh for 3 hours minimum from the point of delivery (providing you keep them out of direct sunlight). We recommend you transfer your lunches into a fridge if your meeting is going to overrun.
Once the food leaves the cool bags, please consume within 90 minutes and always on the day of delivery, as per food standards.
Q: WHAT DO I DO WITH THE COOL BAGS AND FOOD PACKAGING AFTER DELIVERY?
Please keep these and we will return to collect them. Usually, we’ll return the next working day but if it’s better for the environment to collect your cool bags later in the week with other customers near you, then we will wait.
We’ll collect these when we return for the cool bags, but if you would prefer, please feel free to hand them back to your driver at the time of delivery.
As part of our commitment to using less single use plastics, all our cardboard eco boxes are fully biodegradable. They can either go in the recycling bin or if you are keen gardener, they can go in your compost bin/heap.
BAMBOO BOARDS, LIDS, BAMBOO BOWLS AND SERVING UTENSILS
Please keep these, no need to clean them. Pop them in the cool bags and we will collect everything in one go. The Bamboo Boards attract “Office Magpies” and as much as they make for great presentation boards for biscuits and a superb cheese board for home, they are expensive. If you catch someone trying to snuffle it away, grab them. We count all bamboo boards, bowls and serving utensils per customer and count them on collection. If any of these items are not returned, we will have to send you an invoice to replace them, as they are incredibly expensive.
Q: HOW DO WE PAY YOU?
You can pay us by card at checkout if you are a new customer. If you are a new corporate company and would like the option to be invoiced weekly (or daily), you can sign up for an online account, HERE.
We approve new accounts within 24 hours, subject to the information provided. Once your account is approved you can log in online, and pay for your orders by invoice or card at checkout.
If you are an existing customer with an online account, please log in to order and you will have the option to pay by card or invoice.
Q: DO YOU CATER FOR DIETARY, ALLERGY & RELIGIOUS REQUIREMENTS?
Yes, we’ve an option for all of these.
We have carefully crafted a range of individual lunches for the most common dietary requests, including Vegan, Gluten Free and Dairy Free options, and high protein salads. Simply add the individual dietary lunch to your basket, along with the rest of your order, and we’ll ensure it’s delivered altogether.
If you can’t see a menu choice that’s suitable or have any questions on a specific dietary requirement, please do pick up the phone or drop us an email.
We understand the need to cater for individuals with allergies with an added layer of care, and so we prepare all allergy specific individual lunches in a designated area of a kitchen, with sanitised equipment before the rest of production begins for the morning, all of this is done to reduce any risk cross-contamination. Our full Allergen Policy can be found HERE.
For example, we will happily provide a “nut free meal” for you in a designated area of the kitchen, using sanitised equipment at a specific time of day to reduce the chance of any cross-contamination as much as possible; however, we CANNOT guarantee a no nut trace. You must make us aware of anyone with a nut allergy, ensuring the individual is aware of our process and confirm the disclaimer online. Without a confirmed disclaimer, we are unable to make a nut free meal for you.
We have been proudly catering for almost all religious requirements such as individual Halal lunches for 15 years. Kosher however, is the one exception we’re unable to cater for currently. If you can’t see a menu choice that’s suitable or have any questions on a specific religious requirement, please do pick up the phone or drop us an email.
Q: CAN YOU CREATE BESPOKE MENUS?
We believe our menus give our customers great variety. However, food is an incredibly subjective and we are more than happy to create bespoke menus for you if they are required. We want to make your life easier, therefore, we will work with you to create something which works for you and your guests.
Q: CAN YOU CATER FOR LARGE EVENTS?
Yes, we’ve a team with over 100 years of experience catering for large events, and a kitchen with ovens and walk in fridges big enough to successfully cater for the masses. Whether that be a large corporate gathering, afternoon teas for the hundreds, or taco and burrito bar in your garden, we’d love to feed you. Please contact us on 02476 661 992 or firstname.lastname@example.org
Q: I DON’T HAVE ANY TABLES/CHAIRS/GLASSES ETC, DO YOU HIRE THESE ITEMS?
No, we don’t currently offer this service, but there are companies who do, which are easy to find on a quick google search.
Q: DO YOU CATER FOR EARLY MORNING, EVENING AND WEEKEND EVENTS?
Yes! Our vans are always on the road early morning until midday Monday – Friday. Please do contact us with any weekend or evening deliveries – we will happily arrange to come out again if we have the availability and enough notice.
Q: HOW OFTEN DO YOU CHANGE THE VARIETY WITH YOUR FOOD?
We appreciate that a lot of our customers order with us multiple times a week and we don’t want people to get bored. Our sandwich fillings, finger food savouries and cakes are rotated daily. We make seasonal tweaks and changes to our menus to make the most of what’s in season and give you some additional variety.